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Shipping and Delivery
During checkout, you can choose your preferred delivery option. All orders will be dispatched for deliver within 24 hours of purchase.
We offer the following delivery options:
Standard Delivery (2–4 business days)
Next-Day Delivery (UK)
International Delivery
International orders will be subject to customs fees and taxes.
Please note than all international orders, including those to the EU, will be subject to customs fees and taxes (as per your country regulations) as from 1/1/2021 the United Kingdom is no longer a member of the EU.
We offer the following delivery options:
Standard Delivery (2–4 business days)
- £1.99 for orders between £0 - £20
- £2.99 for orders between £21 - £50
- £3.99 for orders between £51 - £75
Next-Day Delivery (UK)
- Starting from £5.99
- Available before 12pm, Monday–Thursday
International Delivery
International orders will be subject to customs fees and taxes.
Please note than all international orders, including those to the EU, will be subject to customs fees and taxes (as per your country regulations) as from 1/1/2021 the United Kingdom is no longer a member of the EU.
Returns & Refund Policy
All returns made to us need to be sent to the following address:
MVP Collectibles UK Ltd
Lytchett House,
13 Freeland Park, Wareham Road,
Poole,
Dorset,
BH16 6FH
UK
If you placed an order with us and did not create an account you can find the information regarding your order on the following returns page click here, simply enter your surname & email and you can view all the order details.
If you cancel your order after the items have left our warehouse, you will have to return the package back to us unopened and in the condition you received it (we cannot accept opened items). If you cancel your order after it has left us we’re not responsible for the delivery charges that you incurr to return your order back to us. We also need to receive the goods back before any refunds or exchanges can be given. To ensure items make it back to us safely we strongly recommend using a recorded service to return items, we're not responsible for any items lost in the post or damaged via the return postage.
Returns Policy
In the unlikely event where you wish to return your order, you must be aware of the following
To return an item to us then please use the contact form and submit your query to us and we will do everything we possibly can to resolve your issue before sending anything back. Please note you must contact us within 14 days of receiving your product, or 30 if it is faulty.
If we have sent you the incorrect item or something is missing from your order we will cover any charges to get the products to you ASAP. If you want to cancel an order, customers are advised to do so before an order is dispatched.
Damaged Items Policy
Although we try our utmost during the packing stages to ensure that your order arrives with you safely whilst in transit, sadly, sometimes damage may occur. If an item arrives with you damaged, please take as many photos of the box your order arrived in which clearly shows the shipping label, along with photos of the damage to the item.
Do not open the damaged product as we may require it back if we are able to replace this. If you suspect that your order may be damaged before opening the parcel, please take a photo as this provides an additional level of evidence when we submit this to the courier. Without these, we will be unable to raise a claim with the courier, so it is imperative these are provided when you send us an email about this. Reports of damages should be sent to us within 7 days of you receiving your order. Anything outside of this time, we may be unable to assist with.
Depending on the complexity of the claim, it may take a while for the couriers/suppliers/manufacturers to investigate what has happened to your parcel. We are unable to offer any refunds/returns until the couriers/suppliers/manufacturers have made their decision.
Lost Items Policy
We would hate to think that your parcel got lost on it's way to you, however sometimes situations like this may occur. If your parcel hasn't been received and you are a UK customer, get in touch with us and we will be able to advise, if your parcel is coming via Royal Mail, please allow 10 working days after your parcel was due to be delivered as we will be unable to get involved until this time has passed. We are unable to offer any refunds/replacements until the couriers have completed their investigation of the parcel
MVP Collectibles UK Ltd
Lytchett House,
13 Freeland Park, Wareham Road,
Poole,
Dorset,
BH16 6FH
UK
If you placed an order with us and did not create an account you can find the information regarding your order on the following returns page click here, simply enter your surname & email and you can view all the order details.
If you cancel your order after the items have left our warehouse, you will have to return the package back to us unopened and in the condition you received it (we cannot accept opened items). If you cancel your order after it has left us we’re not responsible for the delivery charges that you incurr to return your order back to us. We also need to receive the goods back before any refunds or exchanges can be given. To ensure items make it back to us safely we strongly recommend using a recorded service to return items, we're not responsible for any items lost in the post or damaged via the return postage.
Returns Policy
In the unlikely event where you wish to return your order, you must be aware of the following
- You can return products for any reason until 14 day after receiving them. If a product is damaged or faulty, you have up until 30 days from receiving the goods however, the sooners you let us know, the easier it will be for us to resolve the issue
- Sealed products must be returned unopened, unused and in the original condition the item was sent in
- If returning because you no longer want the product, the return postage costs must be covered by yourself
- If you wish to return items back to us for an exchange, the cost of delivery will be taken into consideration
- International returns that come back to us due to "refused to pay the customs fee", will be refunded minus the original delivery cost and an additional charge from the courier to return the item back to us as your order was sent through the network and needs to be returned. Each countries return charge differs so click here for a full breakdown.
To return an item to us then please use the contact form and submit your query to us and we will do everything we possibly can to resolve your issue before sending anything back. Please note you must contact us within 14 days of receiving your product, or 30 if it is faulty.
If we have sent you the incorrect item or something is missing from your order we will cover any charges to get the products to you ASAP. If you want to cancel an order, customers are advised to do so before an order is dispatched.
Damaged Items Policy
Although we try our utmost during the packing stages to ensure that your order arrives with you safely whilst in transit, sadly, sometimes damage may occur. If an item arrives with you damaged, please take as many photos of the box your order arrived in which clearly shows the shipping label, along with photos of the damage to the item.
Do not open the damaged product as we may require it back if we are able to replace this. If you suspect that your order may be damaged before opening the parcel, please take a photo as this provides an additional level of evidence when we submit this to the courier. Without these, we will be unable to raise a claim with the courier, so it is imperative these are provided when you send us an email about this. Reports of damages should be sent to us within 7 days of you receiving your order. Anything outside of this time, we may be unable to assist with.
Depending on the complexity of the claim, it may take a while for the couriers/suppliers/manufacturers to investigate what has happened to your parcel. We are unable to offer any refunds/returns until the couriers/suppliers/manufacturers have made their decision.
Lost Items Policy
We would hate to think that your parcel got lost on it's way to you, however sometimes situations like this may occur. If your parcel hasn't been received and you are a UK customer, get in touch with us and we will be able to advise, if your parcel is coming via Royal Mail, please allow 10 working days after your parcel was due to be delivered as we will be unable to get involved until this time has passed. We are unable to offer any refunds/replacements until the couriers have completed their investigation of the parcel
Payment Options
We currently accept the following payment methods.
WE ACCEPT VISA AND MASTERCARDS
The most popular way for our customers to pay is by entering their debit or credit card details at the checkout. We accept most debit and credit cards. However, for those customers where this is not an option - then we also offer alternative payment methods.
WE ALSO ACCEPT PAYPAL
We like to offer our customers as much choice as possible and therefore if you do not want to pay by Credit or Debit card you can pay with your PayPal account instead.
PayPal can be useful in that you do not need to create an account and therefore login to place your order.
WE ACCEPT VISA AND MASTERCARDSThe most popular way for our customers to pay is by entering their debit or credit card details at the checkout. We accept most debit and credit cards. However, for those customers where this is not an option - then we also offer alternative payment methods.
WE ALSO ACCEPT PAYPAL
We like to offer our customers as much choice as possible and therefore if you do not want to pay by Credit or Debit card you can pay with your PayPal account instead.
PayPal can be useful in that you do not need to create an account and therefore login to place your order.
Terms & Conditions
Welcome to MVP Collectibles. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MVP Collectibles' relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not continue to use this website.
Please Read This Before Placing An Order
When Placing an order you agree to the following checkout conditions.
We strongly recommend that you read these 2 policies before making a purchase as the moment an order leaves us we are unable to stop or modify an order. This also includes, our expectations of a sealed product which governs 75% of the items we sell here at Total Cards and what conditions we accept when receiving returns back from customers, this is limited but does NOT include items that have been opened, sealed products of any nature can not and will not be accepted as a return. We have more details on the Returns page which highlights the exceptions we make for returning opened products.
The nature of the product we sell contains sealed packs which are associated with a “mystery” element and these practices although not lottery or gambling in nature do have the same luck outcome which could be easily associated with collecting football stickers, you’re never guaranteed to collect or find all the cards/stickers you want from a pack and any accusation of foul play will not be tolerated.
All items are 100% genuine and authentic and have a full and traceable path through the supply chain using nothing but official channels made available by the manufacturer directly.
The term "MVP Collectibles" or "mvpcollectibles.com" or 'us' or "we" refers to the owner of the website whose registered office is MVP Collectibles UK Ltd, 6 Maple Way, Newton Aycliffe Business Park, Newton Aycliffe, Durham, DL5 6BF, United Kingdom. The term "you" refers to the user or viewer of our website.
We (MVP Collectibles) are a separate businesses, operating solely as a independent "Collectibles Store" (Online) - To which we sell Official Panini products. We only use content which is publicly available online, all logos, names, characters and images are property of their respective owners.
The use of this website is subject to the following terms of use:
Please Read This Before Placing An Order
When Placing an order you agree to the following checkout conditions.
- For any orders placed that contain any pre-order items, we will hold this order and set the order status to "processing" until everything is ready to ship. When everything is ready to dispatch you will then receive an email informing you that your order is on it's way, thus changing your order status to "complete".
- When placing an order with us, we will always secure the funds at the checkout.
- International returns that come back to us due to "refused to pay the customs fee", will be refunded minus the original delivery cost and an additional charge from the courier to return the item back to us as your order was sent through the network and needs to be returned. Each countries return charge differs so click here for a full breakdown.
We strongly recommend that you read these 2 policies before making a purchase as the moment an order leaves us we are unable to stop or modify an order. This also includes, our expectations of a sealed product which governs 75% of the items we sell here at Total Cards and what conditions we accept when receiving returns back from customers, this is limited but does NOT include items that have been opened, sealed products of any nature can not and will not be accepted as a return. We have more details on the Returns page which highlights the exceptions we make for returning opened products.
The nature of the product we sell contains sealed packs which are associated with a “mystery” element and these practices although not lottery or gambling in nature do have the same luck outcome which could be easily associated with collecting football stickers, you’re never guaranteed to collect or find all the cards/stickers you want from a pack and any accusation of foul play will not be tolerated.
All items are 100% genuine and authentic and have a full and traceable path through the supply chain using nothing but official channels made available by the manufacturer directly.
The term "MVP Collectibles" or "mvpcollectibles.com" or 'us' or "we" refers to the owner of the website whose registered office is MVP Collectibles UK Ltd, 6 Maple Way, Newton Aycliffe Business Park, Newton Aycliffe, Durham, DL5 6BF, United Kingdom. The term "you" refers to the user or viewer of our website.
We (MVP Collectibles) are a separate businesses, operating solely as a independent "Collectibles Store" (Online) - To which we sell Official Panini products. We only use content which is publicly available online, all logos, names, characters and images are property of their respective owners.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us, to provide you with a professional ecommerce solution.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. This also extends our right to refuse the right to refuse service after purchase on any order that falls under any of the above mentioned conditions.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Privacy Policy
This privacy policy sets out how MVP Collectibles UK Ltd uses and protects any information that you give us when you use this website.
MVP Collectibles is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
MVP Collectibles may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st October 2021.
What Information We Collect And How It Is Used
We collect the following data:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Sometimes we may need to investigate orders that have not passed our automatic payment providers fraud detection. This will mean that it may take slightly longer before your order is completed as we will need to take some time to look into this further
How We Use Cookies
Cookies are very small text files that are stored on your computer when you visit some websites.
We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary in the operation of our website.
This Website Will:
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
This Website Will:
Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites, so please check their Privacy Policies. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
MVP Collectibles is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
MVP Collectibles may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st October 2021.
What Information We Collect And How It Is Used
We collect the following data:
- Name
- Contact information including email address & telephone number. Both may be required to be able to process your order. For example, a courier company may need your telephone number to inform you about your delivery and without this, the order may not be processed by them.
- Demographic information such as postcode, preferences and interests to help us personalise emails to the products you're most likely to be interested in. This also includes saving shopping cart information, allowing you to carry on from where you left off and not loose any items in your basket.
- From time to time, we may send newsletters containing special offers and surveys with your consent
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We retain a copy of purchases to help provide customer service and support. It also serves to be able to keep yourself updated with what you have purchased from us.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Sometimes we may need to investigate orders that have not passed our automatic payment providers fraud detection. This will mean that it may take slightly longer before your order is completed as we will need to take some time to look into this further
How We Use Cookies
Cookies are very small text files that are stored on your computer when you visit some websites.
We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary in the operation of our website.
This Website Will:
- Remember what is in your shopping basket
- Remember where you are in the order process
- Remember that you are logged in and that your session is secure. You need to be logged in to complete an order unless using PayPal Express Checkout
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
This Website Will:
- Functional Cookies - Track the pages you visits via Google Analytics
- Targeting Cookies - Allow you to share pages with social networks such as Facebook (If available)
- Share any personal information with third parties.
Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites, so please check their Privacy Policies. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@mvpcollectibles.com
- By submitting your information on the website, you consent to the use of that information as set out in this Privacy Policy. If we make any changes to this, we will notify you.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
Cookies Policy
Cookies are very small text files that are stored on your computer when you visit some websites.
We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary in the operation of our website.
This Website Will:
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
This Website Will:
We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary in the operation of our website.
This Website Will:
- Remember what is in your shopping basket
- Remember where you are in the order process
- Remember that you are logged in and that your session is secure. You need to be logged in to complete an order unless using PayPal Express Checkout
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
This Website Will:
- Functional Cookies - Track the pages you visits via Google Analytics
- Targeting Cookies - Allow you to share pages with social networks such as Facebook (If available)
- Share any personal information with third parties.
Contact Us
Email
support@mvpcollectibles.com
Address
MVP Collectibles UK Ltd
Lytchett House,
13 Freeland Park, Wareham Road,
Poole, Dorset,
BH16 6FA
UK
Send a message
Contact us via the the following link and we will get back to you as soon as possible.
support@mvpcollectibles.com
Address
MVP Collectibles UK Ltd
Lytchett House,
13 Freeland Park, Wareham Road,
Poole, Dorset,
BH16 6FA
UK
Send a message
Contact us via the the following link and we will get back to you as soon as possible.